Contact Sheridan Water Restoration

How do you keep water damage from spreading before help arrives?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• For a single fixture, close the valve under the sink or behind the toilet. For anything you can't trace, close the main valve.
• Listen for the sump pump. If it's silent while the pit is full, the problem may be power or a stuck float, and the crew can sort out which.
• Treat anything that came out of a drain as contaminated. Don't try to mop it up yourself, and keep the door to that area closed.
• For storm water coming in, the Ready.gov severe weather page has general safety steps. Once you're safe, move what you can off the floor and call us.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What will we ask when you call about water damage in Sheridan?

A few details on the first call help the crew plan the visit before they leave.

• Whether the leak has stopped or water is still coming in.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether the water is only in the basement or has come up to the main floor.
• Whether this happened overnight or in the last hour.
• If you plan to file a claim, which company your policy is with.
• Whether you were able to reach the breaker panel.
• Anything the crew needs to get in, like a gate code or where to park.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What should you expect when the crew shows up in Sheridan?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

If the water came from a drain, the crew treats it as contaminated, which means cleaning the area and removing materials that can't be cleaned.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Which details about Sheridan homes help the crew plan?

The mix in Sheridan includes Craftsman, bungalow, ranch and two story homes. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Original cast iron sewer laterals are common in older homes here and are worth mentioning when a drain backs up. Some parts of Sheridan sit low or near water, and outside water after a storm is handled differently from a plumbing leak. Tell the person who answers what you know, and the crew will take it from there.

Which areas around Sheridan can call this number?

Homeowners in these parts of Sheridan use this page:

• Sheridan Downtown Commercial Historic District · much of it from the 1880s to 1930s, most with basements
• Maple Run · homes from the 2020s, basements are common
• Centre Place · homes from the 2020s
• Sheridan Historic Residential Core · homes from the 1880s to 1900s, most with basements
• State Road 38 / State Road 47 Corridor Residential Area · much of it from the 1950s to 1980s

Calls from Chatham Hills, Andover, East Harbour, Kirklin, Pebble Brook, Wood Wind Landing, Morgan Woods and Maple Knoll come to us too. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What do callers in Sheridan want to know first?